Employing EQ to Emerge Through a Crisis

Any crisis brings with it an atmosphere of hostility and ambiguity. Whether it is an internal or external crisis, it threatens the stability of the organization. Although, crisis protocols and programs are usually in place, the uncertainty attached to a crisis can create unrest significant enough to shake the very foundation of corporations. During this critical period, it is necessary to have a high emotional quotient (EQ) to deal with the volatile situation in an appropriate manner and to bounce back from it without any damage.

As you work towards finding rational solutions, it is essential to understand the emotional aspect of the crisis as well. When an organization is facing a situation like this, the employees look closely at the leaders for reactions and guidance. Considering the fact that their reactions will largely be modelled after yours, leaders have to demonstrate a high emotional quotient and encourage employees to do so as well. 

Empower the HR department

As the department closest and most equipped in the organization to connect with the employees, HR personnel must step up and leverage their people skills by engaging in constant communication with the employees. To evoke the EQ of the employees, this team can organize town halls, seminars, or workshops to facilitate conversations and bring about unity in the organization. 

This is the time when a company’s  policies designed to create a work-life balance become extremely important. The crisis may lead to additional work, stress or general anxiousness amongst employees. Encourage them to use their time off, provide flexibility, and promote better physical and mental health during this time.